Title: Agency Coordinator - San Ramon
Schedule: Full Time – 40 hours per week. Must work weekends . (Fri - Tue)
Location: San Ramon, CA (onsite, no remote)
Benefits: Health insurance, Dental insurance, Vision insurance, 401(k), Life Insurance, Accident Insurance, Holiday Pay, Paid time off
Position Summary:
Provide office support to the agency team - Administrator, Director of Patient Care Services, Clinical Managers, other Agency and Field Staff not limited to the following:
Uploading additional patient information
Process Provider orders
Process visit authorization
Supply disbursement
Clinician schedules
Agency coordination
Answer and coordinate phone calls and messaging.
Ensure appropriate interdepartmental communications to support essential agency activities.
Ensures patient referrals are processed timely and per policy.
Establishes and maintains positive working relationships with clients and team members.
Supports the agency in the seamless transition of patients to home care by providing essential documentation and coordinates with multiple service providers.
Ensures maximum third-party reimbursement through direct oversight of insurance verification and authorization processes.
Provides feedback to the agency, including identifying opportunities to improve services to meet customer needs.
Maintains comprehensive working knowledge of CVH Home Health Services' contractual relationships and ensures that patients receive services according to contract provisions.
Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by CVH Home Health Services.
Ensures compliance with State, Federal, and Joint Commission regulations and clients' contract requirements.
Other duties as assigned to support agency projects and initiatives.
Minimum Qualifications
Minimum of 2 yrs. experience in a medical setting in either a patient care or administrative role preferred.
Knowledge of MS Office, Google Suite, Internet Explorer, and professional telephone protocol.
Basic knowledge of medical terminology is preferred.
Able to deliver effective results and meet tight deadlines and targets.
Excellent customer service and communication/interpersonal skills.
Ability to work with high precision, paying attention to detail to achieve the high accuracy levels required and timely follow-up and close-out of all matters.
Ability to communicate orally and in writing to minimize confusion and additional concerns.
To Apply: Respond with submitting a copy of your resume.
More Information: Contact a Corporate Recruiter at 510-690-1930 and visit our website at
EEOC: We are proud to be an equal opportunity workplace, and an affirmative action employer.
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