Job Description
Are you passionate about supporting those who serve our country? Join a team dedicated to assisting military personnel and their families with their healthcare needs. We are looking for multiple Customer Service Representatives to provide top-notch service to TRICARE beneficiaries in a fast-paced, remote contact center environment.
What You'll Do:
Provide accurate and professional assistance to TRICARE beneficiaries and healthcare providers via phone, chat, email, or other written communication.
Address inquiries related to enrollment, claims, referrals, authorizations, and appointments with efficiency and care.
Take ownership of customer issues, utilizing sound judgment and available tools to resolve concerns on the first contact.
Meet performance expectations, including attendance, productivity, and quality standards.
Document all interactions in a customer relationship management (CRM) system.
Participate in ongoing training to stay up to date on procedures and best practices.
Schedule:
Full-time shifts available between 7:00 AM Pacific and 5:00 PM Mountain Time.
Some flexibility required to accommodate business needs.
Opportunity for overtime if needed.
What You Need:
Required Qualifications:
High school diploma or GED.
U.S. citizenship.
Ability to obtain a favorable Interim and adjudicated final Department of Defense (DoD) background investigation.
At least two years of professional customer service experience.
Strong verbal and written communication skills.
Proficiency in navigating multiple screens, web browsers, and using Microsoft Office applications.
Ability to work independently in a remote setting with a secure and private workspace.
Preferred Qualifications:
Previous TRICARE customer service experience.
Experience in a contact center environment, including call center chat messaging.
Military affiliation or strong understanding of the military community.
Key Skills for Success:
Customer Focus: A patient, respectful, and empathetic approach to helping others.
Problem-Solving: Ability to assess situations and provide effective resolutions.
Organizational Skills: Strong attention to detail and ability to manage tasks efficiently.
Communication: Clear and professional verbal and written communication.
Adaptability: Ability to handle a fast-paced environment with multiple priorities.
Technology Proficiency: Comfort with Microsoft Office, CRM systems, and navigating multiple applications.
Work Environment:
Remote Position: Requires a private, secure workspace with high-speed internet.
Extensive Computer Use: Long periods of sitting, wearing a headset, typing, and phone communication.
If you're ready to make a meaningful impact by supporting military personnel and their families, apply today!
Employment Type: Full-Time
Salary: $ 18.00 22.00 Per Hour
Job Tags
Hourly pay, Full time, Interim role, Work at office, Remote work, Work from home, Shift work,