Job Description

**Req ID:** 334872 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop support Specialist to join our team in Offutt AFB, Nebraska (US-NE), United States (US). **Position's General Duties and Tasks:** In the role of Field Support Engineer, you will provide on-site end-user support, desktop support on Windows and Mac products and to other related systems and equipment at all locations on the installation. You will perform troubleshooting parts replacement, system upgrades, advanced deployment, and repair on desktops / notebooks/ printers. You will use advanced tools /technical knowledge to remediate client problems and conduct scheduled installations. You will aid in asset management of on-site devices to include VTC systems. You will be proactive in the identification of potential issues that could adversely impact end user experience and take corrective action. You will also provide technical feedback on technical process issues to improve overall service delivery. Depending on mission requirements you may be called upon to perform after hours support. **Basic Qualifications:** + Minimum 2 years of experience in Field Support Services + Bachelors degree in related field may be substituted for 1 years of relevant experience + Minimum 1 year of experience maintaining and managing client relationships at high senior levels + Must possess a current Secret clearance + Comptia Security+ CE certificate **Preferred Qualifications:** + Previous experience with USAF + Strong analytical and problem-solving skills. + Experience in achieving excellent quality assurance goals + Excellent written and verbal communication skills presenting material to senior executive personnel \#LI-NorthAmerica **About NTT DATA** NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, . **_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

Job Tags

Work at office, Flexible hours,

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